Accounts from those we have worked with

I had received a formal demand from the Social Security Office that I did not understand — the document was in Thai and the translation I arranged was unclear. Nattaya reviewed the matter quickly and produced a response letter that addressed the specific points raised. More helpfully, she included a short note explaining what the letter was doing and why. That note was something I had not expected but found very reassuring.

My pension entitlement was reduced following a decision I did not agree with, and I did not know how to respond. The settlement support service was what I used. The process took several weeks longer than I had hoped, but the practitioner kept me informed throughout. We reached an outcome that, while not everything I had asked for, was better than what the original decision stated.

What I valued most was that no one ever pushed me to escalate. I started with just the letter service to see how the authority responded. When it became clear that a negotiated resolution was not going to be possible, I chose to proceed further — but that was my decision, not something that was suggested to me as a way of generating more fees.

The tribunal representation was thorough. Pracha explained the process at every stage and made sure I understood what would happen on the hearing day. I had never attended a tribunal before and the preparation we did beforehand meant I was not caught off guard by anything. The outcome was positive, though I was told from the beginning not to assume anything before the decision came.

I appreciated that the first conversation was genuinely exploratory. I was not being sold to. The practitioner told me honestly that the letter service might not resolve my matter and explained the risks of each path. That kind of candour is not what I expected from a legal office, and it was why I decided to proceed with them.

Siriporn helped me draft my initial inquiry about a delayed pension payment. The letter was well-written and professional. I did not need to go further — the SSO responded within three weeks and the matter resolved. For the fee, I felt I received fair value. I would return if a more complex issue arose.